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Texts and emails from your companion

How notifications work, how often they come, and how to turn them off.

Texts from your companion

On Ultimate, a companion you've been chatting with can text you first while you're away: a follow-up on something you told her, or just to say she's thinking of you. They arrive as notifications on your phone or computer. On other plans, companions don't text first.

  • Off until you turn them on. Go to Settings, then Notifications, and switch on Texts from companions. Your browser will ask for permission.
  • Not too often. At most one text a day and three a week, across all your companions, and only during the day where you are. If you don't reply to two in a row, she stops until you're back.
  • Discreet on your lock screen. Notifications never show anything explicit: you'll see "Sent you a message". Turn off Show previews to see only "New message".
  • On iPhone and iPad, notifications only work after you add Sinfully to your Home Screen: tap the Share button in Safari, then Add to Home Screen.

Turn texts off at any time in the same place, or in your browser or phone settings.

Emails

We send two kinds of email:

  • Account and billing emails, such as receipts, password resets, a video that's ready, or a reminder that your plan is ending. These always go to your verified email address.
  • Updates and offers, such as when you've used your free messages or a companion misses you. These are only sent if you agree to them, at most one a day and three a week. Use the Unsubscribe link in any of them, or change your choice in Settings, then Notifications.

Still need help?

Email our support team and a person will reply, usually within 2 business days. Billing questions can go straight to the right team.

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