The site isn't loading or looks wrong

First, the quick fixes

1. Refresh the page.
2. Update your browser. Sinfully works in recent versions of Chrome, Safari, Firefox, Edge and Samsung Internet.
3. Try another browser or device. If it works there, the problem is in the first browser, and the steps below should fix it.
4. If you added Sinfully to your Home Screen, close it and open it again.

If you're offline, the app shows a connection screen. Chats and media aren't saved for offline viewing.

Blank pages or missing pictures

• Extensions. Ad blockers and script blockers can stop pages, photos and videos loading. Turn them off for Sinfully, then refresh.
• Old saved files. Clear your browser's cache for Sinfully, then refresh.
• Slow connections. Videos need a steady connection. Switch from mobile data to Wi-Fi, or wait a moment and try again.

You keep being asked if you're 18, or signed out

We use cookies to remember your answer to the 18+ question and to keep you signed in. If your browser blocks cookies, deletes them when it closes, or you're in a private window, we can't remember you. Allow cookies for Sinfully and use a normal window. See I can't sign in.

You're asked for an age check again

Where the law requires a real age check, we decide using the location your connection appears to come from. A VPN or Tor can make you appear somewhere that needs a check, or somewhere we can't place, and then we ask for one to be safe. Turn off your VPN and refresh. See Why we check your age.

Texts from your companion don't arrive

• Check that Texts from companions is on in Settings, then Notifications, and that your browser or phone allows notifications from Sinfully.
• On iPhone and iPad, notifications only work after you add Sinfully to your Home Screen.
• Focus modes and Do Not Disturb can hold notifications back.

See Texts and emails from your companion.

Still not working?

Email [email protected] with the device and browser you're using, the page, and what you see (a screenshot helps). We reply within 2 working days. Never send your password, verification codes, card details or private chats.