# What AgeVerif sees, and what we see

> Your ID or selfie stays with AgeVerif. We only learn whether you passed.

## What AgeVerif sees

[AgeVerif](https://www.ageverif.com) runs the age check, in a window on our site. Depending on the method you choose, it sees what that method needs: for example, a selfie to estimate your age, or a photo of an ID document. AgeVerif handles that under its own privacy policy, which it shows before you start.

## What we see

We receive only the result. We keep a record that you passed, with:

- the date;
- the method you used (for example, "selfie" or "ID");
- your country, or US state.

**We never receive or keep your ID document, your selfie, your date of birth or your name from the check.** It can't be linked to anything you do on Sinfully, except to record that your account passed.

## Why we keep a record

So you don't need to repeat the check every time, and so we can show regulators that we checked, as the law requires.

## If the check doesn't work

- Make sure your browser allows pop-ups and camera access for the check.
- Try another method, such as ID instead of a selfie.
- Good lighting and no glasses or hat help a selfie estimate.
- Still stuck? Email [support@sinfully.ai](mailto:support@sinfully.ai?subject=Age%20check) and tell us which method you tried. We can't pass you ourselves, but we can help work out what's wrong.

More about how we handle your information is in our [Privacy Policy](https://sinfully.ai/privacy#age-checks).