# Send feedback or ask for a feature

> Tell us what you'd like to see next, or what isn't working, and hear back when it's done.

We read every piece of feedback, and it decides what we build next.

## How to send it

1. Open **Support Chat** from **More** in the menu, or use the **Send feedback** link at the bottom of the site, in **Settings** or in the help centre (they open it straight on Feedback).
2. Choose **Feedback** at the top.
3. Pick **Feature request**, **Something's not working** or **Other**, write what's on your mind, and send it.

If you ask Support Chat about something it can't do yet, or something that's broken, it offers to send your question to the team for you. Check it, add anything that helps, and send.

## Something's not working

When you choose **Something's not working**, we attach the page you were on and your device type (for example "iPhone · iOS 18 · Safari", your screen size and whether you use the installed app), so we can reproduce it. Nothing else is attached.

Never put passwords, verification codes, card details or private chats in feedback. For a payment or an account problem, email [support@sinfully.ai](mailto:support@sinfully.ai) instead, so a person can look at your account.

## Hearing back

If you're signed in, switch on **Email me when it's live** (or **when it's fixed**) and we'll email you when we mark it done. If you've turned on notifications, you'll get a text from us too. We can't reply to every message, but we read them all.

To report a companion, photo or clip that breaks the rules, use **Report** on it instead: see [Reporting a companion, photo or message](https://sinfully.ai/help/flag-content).

## What we keep

Your feedback is linked to your account if you're signed in, and deleted with it. Otherwise it isn't linked to you at all. We keep it for 2 years. See [Your privacy and your chats](https://sinfully.ai/help/your-data) and our [Privacy Policy](https://sinfully.ai/privacy).