# Your payment didn't go through

> Why a card might be declined, how to fix it, and what happens to your plan when a renewal fails.

## Why cards get declined

- **Your bank blocks adult or overseas payments.** Some banks decline these by default. Approve the payment in your banking app if it asks, or call your bank and ask them to allow it.
- **The confirmation step didn't finish.** If your bank asks you to confirm in its app or with a code, complete it before the checkout times out.
- **Card details.** Check the number, expiry date, security code and billing postcode.
- **Not enough funds**, or a spending limit on the card.

## What to try

1. Try again once, carefully. Please don't retry many times in a row: banks may block the card.
2. Try a different card.
3. Pay with cryptocurrency instead. See [Payment methods](https://sinfully.ai/help/payment-methods).

## If a renewal fails

If we can't take a renewal payment, for example because your card expired, your plan is paused, and we email you. Your chats, memories and Sins are safe. Buy the plan again with a working card to pick up where you left off.

## Charged, but nothing happened?

Sometimes a payment takes a minute to confirm. Refresh the page. If your plan or Sins still haven't arrived after 15 minutes, email [billing@sinfully.ai](mailto:billing@sinfully.ai?subject=Payment%20not%20showing) with the date, amount and the last 4 digits of your card, and we'll sort it out. Please don't pay a second time.